Effective Date: May 15, 2025
Website: https://ajaypathak.site
Support Email: support@ajaypathak.site
Address: Harmu Housing Colony, Ranchi, Jharkhand – 834002, India
At AjayPathak.site, customer satisfaction is important to us. We strive to deliver high-quality website design and development services tailored to your specific needs. However, due to the nature of digital services, our refund policy is outlined below to ensure transparency and mutual understanding.
1. Eligibility for Refunds
We may offer partial or full refunds in specific cases, including:
- The project has not yet started.
- You cancel the project within 48 hours of placing the order.
- We are unable to deliver the service as described or agreed upon.
Refunds will not be issued if:
- Significant progress has already been made on your project.
- Delays or issues arise due to lack of client communication, incomplete information, or changes in project scope after commencement.
- You simply change your mind after the work has begun.
2. How to Request a Refund
To initiate a refund request, please email us at support@ajaypathak.site with:
- Your full name
- Order ID or project reference
- Reason for the refund request
All refund requests must be submitted within 7 days of order placement or issue occurrence.
3. Processing Time
Once your request is reviewed and approved, refunds (if applicable) will be processed to your original payment method within 7–10 business days.
4. Non-Refundable Services
The following services are considered non-refundable:
- Domain name registration or renewal fees
- Hosting services arranged through third-party providers
- Completed or partially completed website projects
- Custom design or code delivered and approved
5. Dispute Resolution
If you are dissatisfied with the service received, we encourage you to contact us at support@ajaypathak.site before initiating a chargeback or legal claim. We are committed to working with you to find a satisfactory resolution.
6. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services will constitute your acceptance of the revised terms.
Thank you for choosing AjayPathak.site. We value your business and are committed to delivering professional, reliable web solutions.